FAQ

About us
About us
Granado is Brazil’s most traditional perfumery. Click the link bellow to learn more about our history The History of Granado
Where to find your products?
All of Granado’s products are available on this website, in official stores or in selected points of sales around the country.
Are the products natural?
We are committed to producing our products with a plant base and naturally occurring active ingredients. Much of the raw material comes from the particularly rich Brazilian Flora. However, in our pharmaceutical approach and for greater efficiency, we...
Why is pure plant glycerin soap better?
Glycerin is a natural resource with strong hydrating properties that contributes to the restoration of the elasticity of the skin. The formula of the pure vegetable glycerin soap (without animal fat) is softer and cleans the skin without attacking it...
Why are there some air bubbles in bar soaps?
It is rare but possible that air bubbles are formed during the mixing of soap solution. Be sure that it does not compromise the quality or weight of the product.
Are your products tested on animals?
Granado does not test its products on animals. We are not in agreement with activities that cause suffering to animals. Thus, the company has adopted the policy of not carrying out tests of efficacy, irritability, photosensitivity, and phototoxicity...
How do you care about the Environment?
Granado has always been committed to the Environment and its Sustainability, specially in Brazil, a country that has the greatest biodiversity on the planet. Respect for the environment and Brazilian biodiversity are values intrinsic to the essence of...
View all
My order
How can i track my order?
As soon as your order leaves our warehouse, you are immediately informed by sending an email. This message will also give you the number of your packages as well as a link to the online tracking of your order. You just have to click on this link to see...
When will it arrive?
Very soon! We mostly ship products between 24 and 48 hours after receipt of your order.
My wishlist
Haven't quite decided yet? To keep a record of the products that you liked, you can create your wishlist. To do this, simply click on the "add to my wishlist" button for the product in question. You can also access your wishlist from "my account"
How can i use my promotional code?
The promotional code is associated with a specific operation. It is for single use and promotional codes are not cumulative. The promotional code must be entered in the field "I have a promo code", present below the amount of the order, at the time of...
View all
My account
I forgot my password
If you have forgotten or want to change your password please enter your email address and we will send you a new temporary password. Then we recommend that you change this password in my account.
I changed e-mail
If you've forgotten or want to change your email address, you can modify it in my account. We will send a verification link to your new email address. Please complete your modification by clicking this link.
How can i use my promotional code?
The promotional code is associated with a specific operation. It is for single use and promotional codes are not cumulative. The promotional code must be entered in the field "I have a promo code", present below the amount of the order, at the time of...
I want to unsubscrite from the newsletter
If you wish to unsubscribe from our newsletter, click here
My wishlist
Haven't quite decided yet? To keep a record of the products that you liked, you can create your wishlist . To do this, simply click on the "add to my wishlist" button for the product in question. You can also access your wishlist from "my account"
View all
Work with us
Partnerships
For any request or proposal for a commercial partnership, please contact us hello@granado.eu
Jobs
Do you dream of joining the Granado company? Please upload Rendez-vous sur notre espace recrutement
View all
More questions
Contact the customer service
View all