Enjoy a complimentary Flora Magnífica Scented Bonbon Set with any purchase over $120

Toggle Nav
  • My Wish List
    • My Cart
    Search

    Popular searches

    Access acount

    Granado Inc - Policies & Terms of Services

    SHIPPING POLICY

    Standard shipping is typically complimentary for all US orders. At Granado, we periodically roll out special promotions that may include free shipping, either with no
    minimum purchase requirement or a reduced threshold. Do keep in mind that Granado retains the flexibility to adjust its shipping policy without prior notice.
    Your purchases will be shipped from our Georgia warehouse and are expected to reach you within 3 to 7 business days from the date of your order. For more detailed information, feel free to contact our order department by email at hello@granado.us.
    Your satisfaction is our priority!

    PROCESSING TIME

    Orders at Granado are generally processed swiftly, typically within 1 business day from the moment they are placed. We understand the importance of a prompt turnaround for our customers.

    Peak Seasons and Promotional Periods: Please be advised that during peak seasons or promotional periods, there may be slight variations in processing times. We strive to manage high order volumes efficiently during these times, but we appreciate your understanding and patience if processing takes a bit longer than usual.

    Rest assured, our team is dedicated to ensuring that your orders are handled with the utmost care and attention to detail. If you have any specific concerns or require further clarification on processing times, feel free to contact our order department at hello@granado.us. Your satisfaction is our priority, and we're here to make your shopping experience with us exceptional.

    SHIPPING RESTRICTIONS

    At Granado, we aim to deliver our products to you efficiently and securely. However, there are certain shipping restrictions and limitations to be aware of:

    P.O. Box Addresses:
    We regret to inform you that we are unable to deliver to P.O. Box addresses. To ensure the safe and timely delivery of your order, please provide a physical address during checkout.

    Virgin Islands, Samoa Islands, Guam, Northern Mariana Islands and Palau:
    Unfortunately, we currently do not offer shipping services to the Virgin Islands, Samoa Islands, Guam, Northern Mariana Islands and Palau. We apologize for any inconvenience this may cause and appreciate your understanding.

    APO/FPO Addresses:
    While we appreciate the service of our military personnel, we are unable to deliver to
    APO/FPO addresses currently. We recommend providing an alternative shipping address for prompt delivery.

    Remote Locations:
    Certain remote locations may experience limitations in our shipping services. If you are in a remote area, we recommend reaching out to our order department at hello@granado.us to confirm the availability of shipping to your specific location.

    We understand that shipping restrictions can be inconvenient, and we appreciate your cooperation. If you have any questions or require assistance with your shipping information, feel free to contact us, and our team will be happy to assist you.

    SHIPPING RATES

    Standard Delivery:
    Experience the convenience of our Standard Delivery service, powered by UPS. Your package is scheduled to arrive within 3 - 7 business after your order has been fulfilled. We take pride in providing reliable and timely deliveries to enhance your shopping experience. For orders utilizing the Standard UPS option on the East Coast, anticipate even quicker delivery times. Most orders in this region can be expected to reach you within 2 - 5 business days, ensuring that your purchases arrive promptly.

    Express Delivery:
    Elevate your shipping experience with our Express Delivery service, powered by UPS. For an additional fee, we ensure that your package reaches most destinations within a swift timeframe of two to three business days.

    Premier Delivery Service:
    Granado is proud to have selected United Parcel Service (UPS) as our primary delivery service. UPS ensures reliable and efficient delivery for most of our packages.

    Alternative Carrier Possibility:
    While UPS is our preferred carrier, there may be instances where packages are delivered by an alternative carrier. This decision is made to optimize delivery efficiency and ensure your order reaches you in a timely manner.

    INTERNATIONAL ORDERS

    At Granado, we appreciate your interest in our products. Currently, we are focused on providing exceptional services to customers within the United States of America. We regret to inform you that international deliveries are temporarily unavailable.

    Navigating the Checkout Process:
    During checkout, you'll find a comprehensive list of countries where our shipping services are available. This ensures transparency and clarity for our valued customers.

    Future International Shipping:
    While we do not currently offer international shipping, we are continually evaluating ways to expand our reach. We appreciate your understanding and encourage you to stay tuned for updates on our shipping destinations.

    For any inquiries or assistance related to our shipping policies, please feel free to contact our dedicated Customer Care Team at hello@granado.us. We appreciate your understanding and thank you for choosing Granado.

    OUT OF STOCK ITEMS

    Out of Stock Items: Enhancing Your Shopping Experience:
    At Granado, we strive to maintain a seamless shopping experience, and we understand the importance of product availability. Please note that we do not currently offer backordering for out-of-stock items.

    What to Do if Your Item is Out of Stock:
    In the event that an item in your order is out of stock, we sincerely apologize for any inconvenience. To receive detailed information about the status of the item or explore alternative options, kindly reach out to our dedicated Customer Care Team via email at hello@granado.us. Our team is here to assist you promptly and ensure you find the perfect solution for your needs.

    We appreciate your understanding as we work diligently to enhance our inventory and improve your shopping experience. Your satisfaction is our priority at Granado, and we look forward to serving you with the utmost care and attention.

    SHIPPING PROMOTIONS

    At Granado, we love to enhance your shopping experience with exclusive shipping promotions. Keep an eye out for our special offers, which may include free shipping, reduced shipping rates, or other exciting deals. Shipping promotions may vary, and we encourage you to check our website or subscribe to our newsletter for the latest updates.

    Terms and Conditions:

    • Shipping promotions are subject to change without prior notice.
    • Free shipping may have specific eligibility criteria, such as minimum purchase
      requirements.
    • Promotional shipping rates may be applicable only during the specified
      promotional period.
    • Granado reserves the right to modify or terminate shipping promotions at its
      discretion.

    For any questions or clarifications regarding ongoing or upcoming shipping promotions, feel free to contact our order department at hello@granado.us. Your satisfaction is paramount, and we are here to make your shopping experience delightful.

    REFUND POLICY

    Granado is committed to your satisfaction with our products. If you are not entirely satisfied with your purchase, we offer a straightforward refund policy.

    Refund Process:

    1. Contact our Customer Care Team at hello@granado.us within 30 days of receivingyour order.
    2. Provide your order number and details about the items you wish to return.
    3. Our team will guide you through the return process, including the issuance of a
      return authorization.

    Conditions for Refund:

    • Returns must be initiated within 30 days of receiving the order.
    • Items must be in their original condition, unopened, and with all packaging intact.
    • Refunds are processed within 5 business days after receiving and inspecting the returned items.
    • Please note that shipping charges are non-refundable and return shipping costs are the responsibility of the customer unless the return is due to a Granado error.

    For any questions or assistance related to refunds, contact our Customer Care Team at hello@granado.us. We are dedicated to ensuring your satisfaction with our products.

    RETURN POLICY

    Granado understands that preferences may change, and we want you to be completely satisfied with your purchase. If you wish to return an item for reasons other than a refund, such as an exchange or store credit, our return policy is designed to accommodate your needs.

    Return Process:

    1. Contact our Customer Care Team at hello@granado.us within 30 days of receiving your order.
    2. Provide your order number and details about the items you wish to return.
    3. Our team will guide you through the return process, including the issuance of a return authorization.

    Conditions for Returns (Exchange or Store Credit):

    • Returns must be initiated within 30 days of receiving the order.
    • Items must be in their original condition, unopened, and with all packaging intact.
    • Exchange or store credit will be issued upon receiving and inspecting the returned items.
    • Return shipping costs are the responsibility of the customer unless the return is due to a Granado error.

    For any questions or assistance related to returns, contact our Customer Care Team at hello@granado.us. We are dedicated to ensuring your complete satisfaction with your Granado shopping experience.